Formal SLAs
Uptime guarantees, response time commitments, and financial remedies — in writing. No handshake agreements.
ENTERPRISE
Infrastructure management for organisationswhere downtime isn't an option.
Formal SLAs, dedicated account management, POPIA compliance, and 24/7 support. For South African enterprises with mission-critical systems.
WHAT ENTERPRISE GETS YOU
Beyond managed hosting — a technical partnership.
Enterprise clients need more than a service provider. They need a partner who signs SLAs, attends quarterly reviews, and answers the phone at 2 AM.
Dedicated account manager
A single named contact who knows your systems, your team, and your priorities. No ticket queues.
POPIA & compliance
Data handling that meets POPIA standards. Audit logs, access controls, and compliance documentation on request.
Custom infrastructure
Multi-region deployments, high availability, disaster recovery — architected for your specific requirements.
24/7 support options
Round-the-clock response for mission-critical systems. Escalation paths with clear ownership at every tier.
Multi-location ready
Unlimited domains, environments, and regional deployments. Scale across South Africa and beyond.
SLA COMMITMENTS
What we commit to. In writing.
Enterprise SLAs are contractual. If we miss them, there are remedies. This is what that looks like side-by-side with our standard plans.
Commitment
Standard plans
Enterprise
Uptime guarantee
99.9%
99.95%
Critical incident response
4 hours
1 hour
Standard support response
Business hours
24/7 available
Named technical contact
Shared
Dedicated
Monthly reporting
Yes
Yes + quarterly review
Disaster recovery test
Annual
Semi-annual
Compliance documentation
On request
Included
Financial SLA remedies
—
Yes
HOW ONBOARDING WORKS
From first conversation to full takeover in 4-6 weeks.
No abrupt transitions. No surprise cutovers. A clear, documented process with your team at every step.
01
Discovery
We review your current infrastructure, systems, and pain points. Two weeks of assessment, no commitment.
02
Proposal & SLA
A tailored proposal with scope, SLA commitments, pricing, and migration plan. Your legal team reviews it.
03
Migration plan
Detailed migration timeline with rollback procedures. Zero-downtime cutover where possible.
04
Onboarding
We take over. Dedicated account manager assigned. Escalation paths documented. Team introduced.
05
Steady state
Ongoing monitoring, reporting, quarterly reviews, and continuous improvement. Your infrastructure, our responsibility.
IDEAL FOR
If any of these describe you, let's talk.
- Multi-location operations with shared systems
- Compliance requirements (POPIA, ISO, industry-specific)
- Mission-critical systems that cannot afford downtime
- 50+ staff relying on your infrastructure daily
- Finance, healthcare, government, or regulated industries
- Looking for a partner, not a vendor
NOT SURE IF YOU QUALIFY?
Book a 15-minute conversation.
Tell us what you run. We'll have an honest conversation about whether we're the right fit. If we're not, we'll tell you — and point you somewhere better.
WHAT WE MANAGE
From infrastructure to operations.
Everything in our standard plans, plus the additional scope and support enterprise organisations require.
Managed Infrastructure
Every system, every environment, monitored and maintained 24/7. High availability, disaster recovery, and capacity planning included.
Advanced Security
Security audits, intrusion detection, access controls, incident response, and compliance documentation.
Continuous Optimisation
Quarterly strategy reviews, capacity planning, and proactive performance optimisation — not just keep-the-lights-on.
COMMON QUESTIONS
Answers for enterprise teams.
Our Enterprise tier is built for organisations with 50+ staff, multi-location operations, or mission-critical systems. If you have one or more systems that cannot afford downtime, this is for you.
Yes. Our Enterprise agreements include formal SLAs with uptime commitments, response time guarantees, and financial remedies if we miss them. Your legal team can review and negotiate.
We handle data on your behalf under POPIA standards — encryption, access controls, audit logging, and documented data handling procedures. We can sign a POPIA-compliant data processing agreement.
Yes. We can architect for multiple regions (Cape Town, Johannesburg, Europe) with failover, load balancing, and latency optimisation.
Enterprise clients have access to our 24/7 escalation line. Critical incidents trigger our on-call rotation and we respond within the SLA commitment — typically within one hour.
Yes. We handle the migration from assessment through cutover, with rollback procedures. Most migrations complete without downtime.
Enterprise pricing is scoped per engagement based on your infrastructure, SLA requirements, and support level. We provide a fixed monthly or annual fee with no hidden costs.
Typically 4-6 weeks from first conversation to full onboarding. We can move faster for urgent requirements.
Ready to hand over the technical side?
Tell us about your setup. We'll have an honest conversation about what you need and whether we're the right fit.